Refund policy

Thank you for shopping with us! We value your satisfaction and strive to provide a transparent experience. If you are not completely happy with your purchase, please review our policy below:

1. 7-Day Return Window

Eligibility: You have 7 days from the date of delivery to initiate a return.

Condition: Items must be returned in their original packaging, unused, and in the same condition as received.

Proof of Purchase: Please keep your receipt or order confirmation handy to process the return smoothly.

2. Refund Process (Bank Transfer)

Processing Time: Once we receive and inspect the returned item, your refund will be processed within 14 business days.

Method: The refund amount will be credited directly to the customer's Bank Account.

Verification: Our team may contact you to verify your bank details (Account Number/IBAN and Title) to ensure a secure transaction.

How to Initiate a Return

If you wish to return a product, please contact our customer support team via email or phone within the 7-day period.

Note: Shipping or delivery charges are generally non-refundable unless the item sent was damaged or incorrect.